Shipping policy
Overview
At NorthLayer, we aim to deliver your order quickly and reliably. Please read the information below to understand how our shipping process works.
Shipping Methods and Delivery Times
We offer Free UK Shipping on all orders.
Estimated delivery time: 3–7 business days
Delivery times are estimates and may vary slightly depending on location, courier operations, or peak seasonal demand.
You will receive a confirmation email once your order has been dispatched.
Order Processing Time
- Orders are processed within 1-2 business days.
- Orders are reviewed and prepared 7 days a week.
- During peak periods (such as seasonal sales), processing times may be slightly extended.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at support@thenorthlayer.com within 7 days of the delivery date for assistance.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
NorthLayer is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at
We will investigate with the courier and resolve the issue as quickly as possible.